Terms & Conditions
DELIVERIES
Customers are notified of our despatch date once an order has been entered and an acknowledgement sent out by us. Orders for materials handling products are generally dispatched within 10 days, however for any orders that include metalwork the despatch period is increased to 15 days.
For fabricated products, our sales department will quote a lead time at enquiry stage. As most products are custom made our lead time varies, but is usually 3 weeks from receipt of order. Contact us on 0-161 797 0855 for further details if in any doubt.
PAYMENT
Our payment terms for all UK customers are strictly 30 days nett. We offer the following methods of payment:
- 30 days nett account, subject to a credit limit being approved.
- Pro-forma invoice - all new customers are requested to pay for their first order via pro-forma, thereafter a credit limit facility will be arranged subject to approval.
- Cheque with order - please note that goods will not be manufactured until payment has cleared.
- Credit cards - we accept the following:
Please note that due to charges imposed on us by the card suppliers, we charge 3% per transaction.
RETURNS
Before any goods are returned, it is imperative that our sales office is advised as to the reasons for the return, that paperwork is attached to the products, and that a returns number is provided. We operate a strict quality policy and any products that are returned without prior notification and relevant paperwork may not be credited.
If this procedure is followed, we will take most products back into stock provided that they are returned to us in their original condition.
For materials handling products we charge a 20% re-stocking fee for any products that are taken back into stock. The only exception to this is where an alternative product is ordered, in which case the charge is reduced to 10%.
For metal products we charge a flat handling fee of 35% for any products that are taken back into stock. This is due to the fact that metal products are custom made.
For goods that are damaged in transit we will usually offer a credit if damage occurred whilst on our own transport. For products damaged on customers' own carriers we cannot be held responsible and will only credit at our discretion. We also suggest that customers take pictures as evidence of transport damage as this will help us to ascertain how and where damage occurred.
CONDITIONS OF SALE
1. GENERAL.
These conditions shall govern all contracts of the Company to sell goods to the exclusion of any inconsistent terms or conditions proposed by the customer, unless the latter are specifically accepted in writing by a Director or Manager of the Company.
2. QUOTATIONS.
Quotations, whilst freely given, do not constitute an offer by the Company and no order from the customer shall create a binding contract until accepted in writing by the Company.
3. ORDERS.
Verbal or telephone orders and any variations to orders must be confirmed in writing or by fax by the customer, otherwise the Company accepts no responsibility for errors or subsequent misunderstandings.
4. CATALOGUES.
Catalogues, price lists and other advertising matter are only an indication of the types of goods offered and no prices or other particulars contained therein shall be binding on the Company.
5. PRICES.
Prices quoted are subject to alteration without prior notice with those ruling at despatch date unless quoted as firm for acceptance within a specified period.
6. DESPATCH.
Any times quoted for despatch are estimates only and the Company shall not be liable for failure to despatch within such time. Whether a time for despatch be quoted or not, a reasonable extension shall be granted if delay in despatch is caused by instructions from the customer, by industrial dispute or by any causes whatever beyond the Company's reasonable control.
7. LOSS OR DAMAGE IN TRANSIT.
Claims for damage or shortage must be made in writing within 3 days of delivery. Claims for non-delivery must be made within 14 days of notification of despatch.
8. wARRANTIES.
The Company's liability in respect of any defect in or failure of any goods of its manufacture supplied or for any loss, injury or damage attributable thereto is limited to making good by, at the Company's option, supplying new parts or repairing defects which under proper use appear therein, and arise solely from faulty design, materials or workmanship attributable to the Company within a period of twelve calendar months after delivery at the termination of which period all liability on its part shall cease.
9. EXCLUSIONS.
Save as in Condition 8, the Company shall be under no liability in Contract, tort or otherwise for any loss or damage of whatsoever kind or howsoever caused or for anything done or omitted to be done in connection with the goods or any work in connection therewith.
10. CANCELLATION .
If the customer fails to make payment in the time and manner specified by the Company or becomes insolvent or otherwise subject to bankruptcy laws, or being a Company, has a receiver appointed or passes a resolution for winding up, the Company may at its option suspend or cancel further deliveries and treat the contract as repudiated.
11. TITLE.
From the time of delivery, the goods supplied shall be at the risk of the purchaser but the goods shall remain the property of the Company until the purchaser has paid the full price thereof (as well as any other payment due to the Company) or until resold by the purchaser in the ordinary course of business whereupon the proceeds shall belong to the Company until the Company receives full settlement. Whilst the ownership of the Company continues the purchaser shall keep the goods separate and identifiable from all other goods in its possession.
12. CREDIT ACCOUNTS.
The Company reserves the right to levy a surcharge in respect of goods supplied on credit, which surcharge is deduct able provided full settlement is received by the Company on or before the last day of the month following that in which the goods were delivered.
13. LEGAL CONSTRUCTION .
The contract shall be deemed made in England and shall be governed by English law for all purposes.
